Building thoughtful, user-centered AI experiences.
Well Crafted AI is the publication where I think out loud about agent UX, AI-Ready Design Systems, MCP, trust, and the new shape of human-in-the-loop work. New articles publish on Substack; earlier ones live on Medium. This page is the index.
The thread across the work: good UX patterns don't expire when the underlying tech changes — they get a better engine. Most of these articles are short reads (2–4 minutes), built around a single sharp idea, with a hard close and a link back to the project work that inspired it.
All articles
The AI/UX Blueprint v2
The five-step process I wrote in 2024 still works at the start and the finish. The middle was built for software that gives the same answer every time.
Read on Substack
The Foreground Problem
Two years ago I wrote that the best interaction is the one that never happens. Agents made it real, and revealed the other half of the job.
Read on Substack
The Permission Layer
Agents can spend, send, and act on our behalf. The interface for authorizing and stopping them barely exists.
Read on Substack
The New UX Layer
What MCPs, agentic tools, and AI-native workflows are quietly building underneath your software — and why the next decade of design lives in the gap between you and the rest of your stack. First in a new series.
MCP: The Missing Piece in AI Agents
Model Context Protocol as the USB of AI integrations — a clean, standard way for agents to act on the world.
Read on Medium
Design Tips for 2025
Five ways to thrive and make an impact as AI reshapes the design landscape — develop AI skills, solve meaningful problems, stand out with judgment and taste, collaborate kindly, stay grounded in first principles.
Read on Medium
A Typo-Forgiving UX Is One of My Favorite Things About AI
Communicating with AI doesn't require perfect spelling, and I love it. A short post on fuzzy matching, intent recognition, and the human-centered design of "I know what you meant."
Read on Medium
The AI/UX Blueprint
A practical, five-step framework for designing AI products — from defining the "why" to launching, monitoring, and continuously improving. The shape of the work behind every AI experience that earns trust.
Read on Medium
The Three-Point Playbook
What the Boston Celtics' strategic shift to three-point shooting can teach product teams about high-impact focus. A short case for finding your "three-point shot" and concentrating on it.
Read on Medium
The UX of Invisible AI
What autonomous agents show us about the future of interaction. The most engaged-with piece in the publication — on designing for cooperation, not just usability, when the best interaction is the one that never happens.
Read on Medium
Designing Trust
How do you design AI systems that people actually trust? A short post on clarity over complexity, transparency, fail-safes for human intervention, and humanizing AI decisions.
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