Building thoughtful, user-centered AI experiences.
Well Crafted AI is the publication where I think out loud about agent UX, AI-Ready Design Systems, MCP, trust, and the new shape of human-in-the-loop work. Articles publish on Substack; this page is the index.
The thread across the work: good UX patterns don't expire when the underlying tech changes — they get a better engine. Most of these articles are short reads (2–4 minutes), built around a single sharp idea, with a hard close and a link back to the project work that inspired it.
All articles
A Name Tag for the Agent
Google's new coworker agents get their own email, calendar, and spot in the company directory. That small choice makes AI at work much easier to understand.
Read on Substack
While You Were Away
AI agents now work while you sleep. The screen you come back to may be the most important one they have.
Read on Substack
Still Checking
OpenAI's new agent went quiet on stage for ten seconds. The problem wasn't speed. It was silence.
Read on Substack
The AI/UX Blueprint v2
The five-step process I wrote in 2024 still works at the start and the finish. The middle was built for software that gives the same answer every time.
Read on Substack
The Foreground Problem
Two years ago I wrote that the best interaction is the one that never happens. Agents made it real, and revealed the other half of the job.
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The Permission Layer
Agents can spend, send, and act on our behalf. The interface for authorizing and stopping them barely exists.
Read on Substack
The New UX Layer
What MCPs, agentic tools, and AI-native workflows are quietly building underneath your software — and why the next decade of design lives in the gap between you and the rest of your stack. First in a new series.
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